01256 760642

Frequently asked questions

Some useful questions and answer about our toilet hire

Some useful questions and answer about our toilet hire

  • How many loos do I need?

    Use our handy toilet calculator to work it out.

    How many toilets do I need?

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  • What is included in the toilet hire for my event?

    Delivery and collection based on weekdays and during working hours.

    All consumables and toilet stocked with toilet rolls, soaps, hand towels & chemicals

    A 24 hour contact telephone number.

    VAT is not included in the price quoted.

  • Do we need to provide water or drainage?

    No, our toilets are self contained, so they don't require access to mains sewers or fresh water.

  • When will the toilets be delivered/collected?

    We will contact you approximately 7 days before your event to arrange a convenient day and time to both deliver and collect, and also to discuss any site access if required.

    Evening and weekend deliveries are available but will incur an extra cost. Please contact for prices.

  • How do I pay and when for event hire?

    If your event is less than 14 days away, the full balance needs to be paid in advance of delivery. If your event is more than 14 days away we will require 50% deposit to secure your booking.

    We will send you an invoice prior to your event which will need to be settled a full 14 days prior to your event.

    Deposits and invoices can be paid by debit or credit card over the phone, no handling fee ischarged (American Express not accepted) or by online banking (BACs) or by cheque.

    Please be aware that if you cancel your event within 30 days of the hire date the deposit for the booking is non-returnable.

  • Where can the toilets be positioned?

    We will endeavour to place the toilet(s) wherever you would like them, but we would ask that when deciding where to locate the toilet(s), pease take into consideration access for our vehicles to give trouble free delivery, collection and service (if required) of the toilet(s).

    We need good unimpeded access with firm level ground, preferably some kind of hard standing, but grass is fine as long as its not too wet.

    Due to the nature of our business there will be a certain amount of man handling of heavy equipment to and from its final position and we do not want to damage lawns or driveways. because we unfortunately cannot accept any liability for accidental damage caused at the delivery/collection address. Please refer to our T&C of hire.

    Please note that our toilet units need to be placed within 30ft/10m of our vehicle to allow them to be emptied upon collection.

  • Can I move the toilet once it as been set up?

    We would prefer not to move the toilets once set up, as they will be placed not only to provide maximum convenience for access to collect but also to clean after.

    Due to the natural of the equipment, there is also a heath and safety issue and unit re-siting must not be attempted without supervision of a TLC Loo Hire operative. This will incur an extra charge.

  • Are the toilets insured?

    TLC Loo Hire are insured for Public & Employee Liability. It is however the customer's responsibility to insure the unit(s) against loss or damage during the hire period.

    It is worth checking to see if you are covered by your household insurance/contractors/event insurance policy.

  • What if there is a problem with the toilet?

    Prior to delivery of our toilets, we carry out tests to make sure everything is functioning correctly and we will do this again before we leave.

    We will provide a 24 hour contact number to ensure peace of mind for the entirety of your event. Please be aware if we are called out due to mis-use of the unit(s) there will be a call out charge.

Our Promise to our Customers

We believe that our service speaks volumes of what we are about so TLC offers the following promise to all their customers.